"I just wanted to say thank you to all who work at Clifton Homecare. Your support and care for Mum over the last 12 months has been amazing. She has always been treated with the upmost dignity, care and respect with so many staff going above and beyond. Also for your support for me - you were always there at the other end of the phone, whatever the issue and this made such a difference for me to be able to continue to keep Mum at home, which was all she ever wanted."

"The pandemic has been a hugely challenging time for everyone, in particular elderly people such as Mum who depend heavily on their care workers to support their day to day lives. Mindful that Clifton Homecare were still integrating ARC clients when the pandemic struck in earnest, it is a real credit to your business that you have continued to provide support every single day without fail, and the carers continued their work, with a smile, embedding all the extra Covid requirements. For Mum, hospitalised for 2 months during the pandemic after a fall, Clifton Homecare continued to take a proactive interest in her welfare and then helped set up a new care plan appropriate to her needs, always available for guidance and advice during this difficult time for the client. Both the client and close family have appreciated the consistent and reliable service provided by Clifton Homecare, the good communication, and Clifton’s ability to continue to make changes to the care plan as needed. Thanks to all the carers, office staff and management. We would like to thank all the staff, and it is difficult to single out one person. For the day-to-day help provided to Mum we don’t know all the carers but would like to mention Lorraine, Susan and Lauren for their different and special skills."

"Last year our mother was rushed to hospital seriously ill - none of the family were allowed in the ambulance. It was touch and go but mum pulled through, four weeks later our mother was transferred to Clifton Hospital for rehab! On the day mum was due for discharge she tested positive for Covid, it was several weeks before mum returned home in a terrible state; dehydrated, constipated, moisture lesions and confused, never having spent more than a day away from her family. We would not consider residential care as it meant that we may never have been able to see her again due to serious Covid restrictions. Mum came home once support from Home Care Staff was put in place and remains home still. You are all truly wonderful, each day you come into our home and support mum, the standard of care she receives is outstanding, if we did not have your involvement, we would simply struggle. We all look forward to seeing you each day, and we hope that you all enjoy coming to mum. Due to Covid restrictions mum has had no visits from her family in Ireland, close friends and people from the church, therefore we value the interaction the carers have with mum, and it’s a change from her family! I hope that you realise that we are grateful. We cannot thank the team at Clifton Care enough. The challenge of providing care through the ongoing pandemic and caring and keeping all safe including your own families has been tough to say the least. Thank you."

"Over the past few weeks, I have been chatting with many different people especially friends and friends of friends about dementia and how the contented dementia trust and the SPECAL way have helped us as a family cope with mums dementia and it got me thinking about how Clifton Homecare carers have helped us. Mum was a wife, mum of three children, primary school teacher and a big supporter to her husband in the role of vicar’s wife so most of her life she cared for people and made decisions. Now with the rapid onset of dementia the tables have turned and others are having to care for her and make decisions on her behalf which is sometimes very hard to cope with. Over the time we, as a family, have been receiving outstanding care from CHC there have been some moments that stand out amongst the rest: Jenna for making mum realise it was ok to let others help her with personal care and trying to decipher the spoon banging tune. Carla for always making her laugh, especially the day mum told her she looked like a chimney sweep because of her hair style! Jackie for going along with mum’s idea that they were friends because they were the same size. Lauren for singing hymns with her and also unblocking the toilet, which I am sure was not really in her job description. Keira for being patient and encouraging mum to colour in the colouring book of psalms showing great respect for her faith. The look of excitement on Abbey’s face the last time I saw her with mum as she had just been on Caroline’s contended dementia presentation and I realised that it really does work. There are many more little but special things that happen on a daily basis which I don’t get to see but *** tells me about. He was so grateful to Jenna, Carla and Jackie for their reassuring visits when mum was in hospital and was feeling lonely. Alysson and Abbey in the office do an amazing job, i love chatting with them and the way they make me feel anything is possible. If they ring me with a problem, they usually have a solution up their sleeve or give me the encouragement to find one. Margaret and Caroline I don’t know how I would have coped without you in the very dark days after *** died, your support was very precious. ***, *** and myself will be eternally grateful for your love and compassion. You have made us feel part of an extended loving, caring family. The pandemic has been a very difficult time for so many people and the pressure it has put on people like you, who are such a crucial part of the care system, must have been almost unbearable at times but please keep on going you are all doing an amazing job and are irreplaceable."

"The regular team looking after my dad are just so very good. They all have an amazing amount of patience and are so caring. It gives both me and my brother peace of mind, as we both live quite far away, that the team in place are there to support both my Dad and my Mum on a day-to-day basis. I have only met a few of the carers and know there are more people involved that I haven’t actually met yet who provide support to them, other than the few I am going to mention, but a special shout out please to Harprit, Craig and Big Mike who give my dad confidence to keep on, keeping on. Thank you."

"I am writing both for myself and my two daughters ** and *** to say how much we appreciate the loving care you and your team of carers gave to ****** during the last few weeks of her long life. It was wonderful to see the smile on her face during this difficult time and to hear her chuckling at something one or other of your carers was saying. She loved singing and it was very moving to hear her sing songs to them. We shall always remember the kindness and love you showed to her. Please accept our thanks and heartfelt gratitude."

"How pleasant to have a variety of outings in the company of "like" people. Whilst I like my "four walls" it is mind and body stimulating to be able, safely to escape into the world I used to know. Best of all the accompanying carers (a nice jolly team) are ever mindful of their guests giving the feeling of safety and security - all the elements of jolly good outing. Home with new thoughts and memories!"

"I can’t tell you how Clifton Homecare have changed our family’s life. My 86 year old Mum has vascular dementia and suddenly became night-time incontinent and I was at my wits end travelling every day to change sheets and wash her. Right from the start Margaret and her team gave me confidence with their professional yet very friendly, caring and sincere approach to our situation. All the staff at Clifton Homecare have made my brother and I feel part of their family and have offered us much needed advice from all sectors of the system, both emotionally and financially. Thank you so much for making a very difficult, alien situation into one we can cope with. Clifton Homecare is a gem caring for local people in our beautiful part of the Fylde."

“I just wanted to say a huge “thank-you” for looking after my husband. We had a horrible time with carers last year and it was wonderful to come back from my break to a happy and clean husband. He cannot speak highly enough about **** and really enjoyed their company. It really puts my mind at ease that we have you to turn to if we need extra care or respite. So thank you for truly caring and doing a cracking job.”

“I would like to thank you and everyone at Clifton Care for the help and care you have given to ****** over the last 4 years. I am sure she appreciated it, although probably didn’t tell you! Thank you for everything you have been so good to deal with.”

"I cannot praise Caroline, Margaret, Lauren and the team at Clifton Homecare highly enough. They have been caring for my almost 93 year old mother for 9 months now and we are both delighted with the excellent service they provide. We had a dreadful experience with two care companies for my Dad a few years' ago, who regularly turned up late and sometimes not at all, so I was worried when I knew I had to find carers for Mum. There was no need to worry, Clifton carers have never missed a day! We enjoy the get togethers they organise and all the information and back up sessions too. They are calm, reassuring and efficient in a crisis and as I live nearly an hour away, it gives me tremendous peace of mind to know that Mum is being looked after by a reliable, friendly and caring team. They are brilliant!"

“Thank you so much for helping my grandad.”

“I would like to thank every one of the carers for helping with ******’s care. You really supported me when I needed it. It would make sense to keep some help in the coming days if possible. I would like to ask you to do a few hours for me after the funeral in a week or so.”

“We would like to express our heartfelt thanks for the care and great kindness you have shown to ****** over the last two years. Lately under often very difficult circumstances due to the decline in health. You and the team have done a brilliant, professional and compassionate job. Many many thanks to you all.”

"I employ Clifton Homecare to provide almost 24 hour cover whilst I take annual respite after being recommended them by my social worker and occupational therapist. My husband has advanced MS and has complex neurological care needs. As a younger man of 44, we've struggled with care agencies before as they seem very much just geared towards the elderly and associated issues, but Clifton have been exemplary regarding his care. They follow all my instructions to the letter, are always on schedule and provide incredible peace of mind when I'm away. My husband fell ill requiring hospital admission on my last break and this was dealt with calmly and with compassion. As a side note, throughout the Coronavirus crisis, they have provided much needed support and been a constant source of information, helped with care contingency planning, even supplying PPE - all areas where our local authority have been lacking. I cannot recommend CHCL enough and I'm so thankful to have such a well led and genuinely caring company in my area."

"My mother suffered a stroke a couple of years ago which affected her mobility and a year ago suffered a fall resulting in a broken shoulder on her 'good' arm. She is a very independent woman and is adamant she will not go into a home so I searched options and came across Clifton Homecare. For around a year now they have visited my mother every morning for half an hour to help her with small tasks, but the main reason I employed them was for peace of mind for myself. I have been very happy with this arrangement and have excellent communication with Margaret & Caroline Brady and the rest of their staff. On average I pay £*** a month which I think is very reasonable for the level of service and care I receive in return for my Mum and I would be happy to recommend Clifton Homecare to anyone with an elderly parent in a similar position."

“Thank you for organising the holiday in Scotland! Mum and Dad had a wonderful time and it was so reassuring to know you were all there taking care of them!”

“Thank you for your care and compassion for **** in the months and days leading up to his death, and for the unfailing support and consideration for me.”

“I cannot thank you enough for the care you all gave me when I needed it. I will never be worried to have carers again when I need them. Best wishes to you all!”

“To all the wonderful staff at Clifton Homecare, thanks for all your dedication, flexibility and kindness. ****** is so lucky that you are there and so are we.”

"When my mum came out of hospital I was in a real dilemma as it had become obvious that she could no longer look after herself properly and I live 90 miles away. I was put in touch with Clifton Homecare by a friend of my mums and have never looked back. What a relief to have mum looked after by Margaret and her team of genuine, friendly and caring staff. They really do look after her with loving, professional care and communicate excellently with both of us. I would not hesitate to recommend them to anyone." "The decision to approach Clifton Homecare was made after similar investigation in the teens of other companies. The assistance and services offered described in the first telephone call led to a little trepidation as to whether this was a well-planned sales operation. On meeting Caroline we quickly realised the sincerity and willingness of the offers made and we had no hesitation in making the final arrangements with Caroline which have been successful beyond belief. We have already recommended this company to other people and will continue to do so without hesitation. In so far as the financial considerations are concerned we have found them highly competitive and satisfactory." "A big thank you is just not enough... I've burst into tears because I am so relieved (and I'm not a "drama queen"). For the first time in a long time I feel like I am not on my own. I called today because I am at my wits end with my Mum. Lauren turned up within half an hour and what a breath of fresh air she was, I don't know how she does it! It wasn't exactly a pleasant way to meet Lauren for the first time and I was worried to death about how my Mum would react! But Lauren was unbelievable and just got on with the job in hand. I am truly grateful and I just wanted to let you know how much I appreciated your help."

"I selected Clifton Home Care to look after my Dad as they are a local, family run company based in St Annes. We have found them extremely helpful in managing my Dad’s care, which gives me peace of mind whilst taking a holiday. I have found everyone who works for CHC (including Margaret, her team of carers and Alison in the office) very caring, kind and understanding. They are good listeners, take their caring responsibilities very seriously and are organised in care package delivery. They keep me fully informed if anything untoward crops up and are able to deal with deteriorating health situations, offering 24/7 service which means I can go away from home in the full knowledge that he’s in safe hands. On one occasion my Dad developed a bad skin infection, they made all the right moves involving doctors, whilst updating me 250 miles away – to this day his skin condition is much improved as a direct result of their intervention. I will always remain thankful to everyone at Clifton Home Care for the on-going care they provide in my absence. I have recommended CHC to a number of my friends, all of whom are equally delighted with their service. I once asked my Dad to score their care of out 10 – he gave them a full 10/10 which pretty much sums up how wonderful they are. Thank you so much to everyone of the team."